1. Try before you pay
Where a free trial is offered, it gives access to the features and limits of the selected plan so you can evaluate the product with your own data. No card is required, and nothing is charged automatically when the trial ends.
2. Cancellation
You can stop subscribing at any time by asking support to end renewal. Your paid term runs to its end date and the workspace keeps full access until then; after that it is not charged again. Your data remains yours and can be exported in full while the account is active, with uploaded files downloaded from Files.
3. When we refund
We refund in full, without argument, in these cases:
- A duplicate payment, or an amount charged in error.
- A payment for a subscription that was never activated.
- A first paid subscription cancelled within 14 days of payment.
4. What is not refunded
Outside the cases above, fees already paid for a running term are not refunded pro-rata when you cancel mid-term — the term simply runs to its end. Renewal payments made after the first term follow the same rule.
5. How to request a refund
Write to our support address from the email associated with your account, including the workspace name and the payment reference or receipt. Approved refunds are returned to the original payment method. We process refund requests within 5 business days; the time for the amount to appear depends on your bank or card issuer, typically up to 14 business days.